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Returns & Exchanges


Our Guarantee

While we and our manufacturers do our best to provide you with quality products that are packed and shipped with care, we understand that there can be certain nuances with shopping online. We are committed to promptly accommodating your needs whether

Cancelling Orders

Orders canceled after 24 hours after order placement will be accessed a cancellation fee to cover costs incurred for the production progress of items ordered. Cancellation fees vary depending on the products ordered. Please contact us with any questi

Defective, Damaged, or Items Shipped in Error

Please check all packages upon receipt for defect and/or shipping damage (even if you do not plan on installing it immediately). If you sign for the delivery and accept a shipment, we cannot be held responsible for damaged products. Woodlands Lightin


Please allow 30 days from the time you return your package for the items to be exchanged or for your credit card to be fully credited. Woodlands Lighting cannot guarantee a refund on items returned without an RGA number or without its original packag


If you are not satisfied for whatever reason with your lamp or lighting product(s), and it is not damaged or defective, please contact us by phone (1-210-858-6408) or e-mail [email protected] within 30 days of delivery to request a Return

Installed Items

If an item has been installed or modified in any way, Woodlands Lighting will not accept the return.